need instructions sometimes
Great customer service, amazing freeze dryer. The hardware is bulletproof from my observation. There was a design flaw though. They found the problem and made good on a warranty fix, even though the dryer was legally out of warranty. The part swap was easy. I did all the work myself and had no problems. Thanks Blue Alpine, Cory and Jacob.
Very quiet and smooth, pressure acheives is much better than the previous mos.
Had a vacuum sensor failure under warranty, the tech support has been outstanding, they sent the parts to get my machine back up quickly. The scary part was the replacement part is a bit bigger than the original that came out of the machine, the threads barely engaged before it was tight. I spoke to tech support again and they checked with others in their shop to make sure this wasn’t a QC issue, they assured me it would be fine and ultimately it was. The provided instructions for the swap process were good, it just got a lil tight for me.
All replacement parts are working as intended and my machine is back up and running!! Thank you Blue Alpine! Wonderful customer service!