Great customer service, amazing freeze dryer. The hardware is bulletproof from my observation. There was a design flaw though. They found the problem and made good on a warranty fix, even though the dryer was legally out of warranty. The part swap was easy. I did all the work myself and had no problems. Thanks Blue Alpine, Cory and Jacob.
Very quiet and smooth, pressure acheives is much better than the previous mos.
Had a vacuum sensor failure under warranty, the tech support has been outstanding, they sent the parts to get my machine back up quickly. The scary part was the replacement part is a bit bigger than the original that came out of the machine, the threads barely engaged before it was tight. I spoke to tech support again and they checked with others in their shop to make sure this wasn’t a QC issue, they assured me it would be fine and ultimately it was. The provided instructions for the swap process were good, it just got a lil tight for me.
All replacement parts are working as intended and my machine is back up and running!! Thank you Blue Alpine! Wonderful customer service!
Worked exactly as needed, straightforward install.